Customer Service is Dead In America

All the uncertainty of the new healthcare, a failed economy, stock market devoid of underpinnings, 401K crashes and two wars have succeeded in making the customer service representatives you are talking to afraid for their own hide and in fear of their job evaporating, particularly in the health care vertical market. I called my provider tonight simply asking for a fax number and I was given the proverbial run a round with the lady saying that she had no fax numbers. They must think we are intellectually challenged to believe stuff like that. Recently, I had to actually discard a brand new GE washer because the appliance chain store did not have the wherewithal to repair it, even suggesting that I severe the connections and move the unit into my living room for repair. I bought a new Maytag from Home Depot because I had so little confidence in this hyped up chain store and Home Depot handled everything with precision. I was just last week with my 800 credit rating turned over to third party collection in a arbitrary manner with no back up. Every office I called within the insurer or the collector confessed that they had nothing to do with it but they always send you reeling to another office who dismisses you as well. Do you identify with me and my problems with customer service units? Please get back to me with your war stories.